HelpDesk Connect - Instant Web-Based Help Desk Solution
 

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        How do my customers open a ticket via email?
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How do my customers open a ticket via email?
 
In order to open ticket or submit a follow up via email a customer must send an email message to

helpdeskid@helpdeskconnect.com

(assuming your HelpDesk ID is 'helpdeskid'). Since it is the default email address all your outgoing messages are originated from, a submission of a followup message is as simple as replying to an email.

 

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